Responsibilities: Direct solicitation calls on assigned accounts selling all hotel space and services. Direct solicitation calls on potential new accounts. Regular sales/service contacts, by telephone or correspondence, with assigned accounts. Development of recommended special promotions or packages, submitting recommendations to the Sales Manager for review and approval. Conduct of informational programs directed to personnel of assigned accounts to keep them fully informed as to the hotel. Active participation in industry and civic organization representing opportunities for business, such participation to be approved by the Sales Manager. Segments accounts as to markets, trade, and source of business. Prompt response to all inquiries or correspondence from customers and prospects. Dissemination of information of general interest to all personnel in the hotel sales department. Preparation and submission of such regular or special reports as may be required by the Sales Manager. Close cooperation with other hotel departments in arranging accommodations, services, special events for booked business. Maintenance of adequate files on assigned accounts. Participation in sales department meetings. Other jobs that the sales may deem necessary to assign. Develops a highly effective systematic follow-up system. Attends trade shows, travel functions, major business functions aiming at offering door prices. Overall, to perform duties common to General Management and other duties as may be assigned.
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Berjaya Penang Hotel
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