RESPONSIBILITIES:‍

• To monitor & supervise daily Housekeeping Department Operations, ensuring all activities are complying with Resort Standard Operating Procedures.
• Carry out daily inspection of the resort in all areas and to ensure the housekeeping standards are maintained to the highest level.
• Implement Best Practices to ensure highest standards of cleanliness and upkeep of guest rooms & public areas.
• Effectively schedule staff so as to maximize the manpower available.
• Co-ordinate closely with the Engineering Department for any maintenance works to be carried out.
• Ensure that laundry services are of the highest quality for hotel guests, and staff uniforms.
• Liaise with and co-ordinate the works of the housekeeping contractors.
• To maintain a healthy par level of inventory for all room facilities, amenities, chemicals and housekeeping equipment.
• Co-ordinate and communicate effectively with other departments as well as within the department.
• Keep all employees informed on significant aspects of the resort, communicating with all levels of staff.
• Handle overall supervision of daily inspection for arriving V.I.P.'s, and special guests as well as requests.
• Respond to all guest requests, situations, complaints and accidents presented to Housekeeping in an attentive, courteous and efficient way.
• Plan, recommend and develop on job training for housekeeping staff.
• Perform any other duties as assigned from time to time.

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REQUIREMENT:‍

• Candidate must possess at least Diploma in Hotel Management or any other equivalent qualification.
• Possess minimum 5 years' working experience in a similar capacity with any 5 star Hotel property.
• Must be able to communicate fluently in both English & Bahasa Malaysia. Additional Language capabilities will be an added advantage.
• Establish clear direction for team members to achieve organizational & departmental goals.
• Pleasant personality with excellent interpersonal skills.
• Independent and self-motivated with good organizational skills.
• Candidate must be computer literate.
• Able to work in fast paced & challenging working environment.
• Applicant must be willing to work in Berjaya Hills Resort, Bentong Pahang.

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